Office Policies

• Phone Calls
  Phone calls will be returned by the end of the day.


• Prescriptions
  We encourage patients to request prescription refills at the time of office visits. Requests for phone-in prescriptions will be honored, but may take until the end of the day.


• Privacy
  We are HIPAA - compliant, and maintain STRICT confidentiality.


• Record requests
  Medical records will be sent once a signed release is submitted, usually within seven days. There is no charge if records are sent to another provider.


• Insurance and Billing
  Please bring all insurance cards to each appointment. Co-pays are expected at the time of service. We accept and bill most insurance plans.


• After-hours care
  For after-hours emergencies, patients should go to Cottage Hospital Walk-In Clinic or Emergency Room.

This site is Copyright 2005, All Rights Reserved
Patricia Pratt, MD Internal Medicine